Return and Refund Policy

Return and Refund Policy

Product Returns
Due to the handcrafted, made-to-order nature of our clean beauty and personal care products:

• All sales are final.
• Returns or exchanges are only accepted if the item arrives damaged, defective, or incorrect.
• You must report any issue within 24 hours of delivery by emailing inquiry@aerdnaeiram.com.
• Include your order number and clear photos of the issue for verification.
• If a refund is approved, it will be processed to the original payment method within 21 business days.
• Custom, private label, and personalized formulations are non-refundable under any circumstances.

Reporting Damaged or Incorrect Items
If your order arrives damaged or incorrect:

• Contact us within 24 hours of receipt at inquiry@aerdnaeiram.com.
• Provide your order number and clear photos of the issue.
• Approved refund requests will be credited within 21 business days.

Shipping Fees for Returns
If a return is authorized:

• Customers are responsible for creating their own return shipping label and providing tracking information.
• Unauthorized returns or those without tracking will not be accepted.

Service Fees & Refund Policy

All fees paid to AERDNA EIRAM Financial or AERDNA EIRAM including but not limited to:
business funding preparation, credit advisory, tradeline access, custom formulation, branding, private label development, and consulting are non-refundable.

By purchasing any of our services, you agree to the following:

• Services are delivered as professional time, expertise, and access to proprietary resources, which are non-recoverable once initiated.
• No refunds will be issued for services rendered, whether partially or fully delivered.
• Strategy sessions, document prep, lender outreach, formulation work, and other custom solutions are billed for time and deliverables not outcomes or guarantees.
• In rare instances of billing error or duplicate charge, a refund may be considered at our sole discretion if reported within 3 business days of the transaction.

Please review the full scope of work before booking or purchasing any service.

Damaged Shipments

• Inspect your package immediately upon delivery.
• If exterior damage is visible, ask the carrier to document the issue before accepting the delivery.
• All shipments are insured. If your order is damaged in transit, please file a claim directly with the carrier.
• For concealed or internal damage, notify us within 24 hours at inquiry@aerdnaeiram.com with your order number and photos.